Privacy Policy
Last Updated: December 6, 2025
This Privacy Policy explains how Abu Book House We collects, uses, and protects your personal information when you use our website and services. By using our website or placing an order, you agree to the practices described in this Policy.
1. Information We Collect
We may collect the following types of information when you place an order or contact us:
- Full Name
- Complete Address (including Village, Post Office, Police Station, District, and PIN Code)
- Phone Number and/or WhatsApp Number
- Email Address (if provided)
- Order details and purchase history
- Payment details for prepaid orders (UPI reference, transaction ID, etc.)
We do not store your full debit/credit card numbers or sensitive banking passwords. Such information, if used, is handled directly by the payment gateway or service provider.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process, confirm, and deliver your orders
- To contact you regarding order status, delivery issues, or clarifications
- To respond to your queries and provide customer support
- To maintain internal records such as order history and billing
- To improve our products, services, and customer experience
- To share updates, offers, or announcements from Abu Book House (only if you choose to receive them)
3. Legal Basis for Processing (For Indian Customers)
For customers in India, we process your personal data primarily on the basis of:
- Your consent when you share your information with us
- Contractual necessity to fulfil your order
- Legitimate interests in operating and improving our business
4. Data Protection & Security
We take reasonable technical and organizational measures to keep your personal information secure and to protect it from unauthorized access, misuse, or disclosure.
Access to customer data is restricted to authorized team members who require it to process orders, provide support, or manage operations.
5. Sharing of Information with Third Parties
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties only in the following situations:
- With courier and logistics partners who deliver your orders
- With payment service providers who process prepaid transactions
- With service providers who help us with SMS/WhatsApp/email notifications (where applicable)
These third parties are expected to protect your information and use it only for the specific services they provide on our behalf.
6. Cookies & Website Usage Data
Our website may use cookies and similar technologies to:
- Remember your preferences and improve user experience
- Understand how visitors use our website
- Monitor traffic and performance for improvement
You can control cookies through your browser settings. Disabling cookies may affect some features of the website.
7. Data Retention
We retain your personal information for as long as necessary to fulfil your orders, comply with legal obligations, resolve disputes, and improve our services.
We may keep certain basic information (such as name, contact details, and order history) for record-keeping and accounting purposes, as permitted by law.
8. Your Rights
Subject to applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your data after order completion (where legally permissible)
- Opt out of promotional messages at any time
To exercise any of these rights, you can contact us using the details provided in the “Contact Us” section below.
9. Children’s Privacy
Our services are not specifically directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us so that we can take appropriate action.
10. Third-Party Links
Our website or social media pages may contain links to other websites. We are not responsible for the privacy practices, content, or policies of such third-party sites. We encourage you to review their Privacy Policies before sharing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be posted on this page with an updated “Last Updated” date.
Your continued use of our website and services after such changes will mean that you accept the revised Policy.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:
Abu Book House
Phone: +91 8515953060
Email: support@abubookhouse.com